Technology

DriveCentric has partnered with FordDirect, a collaboration designed to enhance the way Ford and Lincoln dealers engage with customers though data insights and CRM technology. FordDirect is a joint marketing and advertising joint venture between Ford Motor Co. and its dealers that serves as the data hub connecting them. In that capacity, it collects data, […] [Read More]

It’s been an active year so far for CallRevu, which previously revealed plans for an artificial intelligence-powered agent training and coaching platform as well as a program to promote technology and collaboration. On Tuesday, the provider of automotive call monitoring systems made an even bigger move, announcing the acquisition of TotalCX, a leading call management […] [Read More]

After years of attending industry events, April Rain identified that most events did not adequately support new entrepreneurs or allow them to effectively engage with investors. She researched the marketplace and solicited ideas from industry experts like Steve Greenfield, founder of Automotive Ventures. Rain found that the current pace of innovation and evolution in automotive […] [Read More]

Automotive technology provider Xcite Automotive has named Andy McBride as its new chief commercial officer. McBride’s background includes more than 19 years with HomeNet Automotive, a Cox Automotive company, including stints as vice president of business development and chief operating officer. Xcite said McBride’s “deep understanding of the automotive market” will be instrumental in accelerating […] [Read More]

The U.S. has a new entry in the budding sector of artificial intelligence-driven vehicle inspections. Click-Ins has launched in the U.S., opening a headquarters in Kansas City, Mo., and appointing Charles Lukens as its new CEO as part of the company’s global expansion strategy. In a news release, Click-Ins said its move into the American […] [Read More]

This week, CallRevu welcomed Merchant Centric into its Center of Excellence. The provider of communications technology for the automotive retail industry said this partnership represents another stride into brand reputation management, leveraging Merchant Centric’s expertise to enhance the overall customer experience. Executives highlighted Merchant Centric, known for its approach to managing and analyzing customer feedback […] [Read More]

Based on a recent industry survey of auto dealership executives located throughout the U.S. orchestrated by Lotlinx, approximately 31% of respondents said they still rely only on gut instinct to manage their dealership’s vehicle inventory. This represents almost one third of dealer executives who fall into this bucket. It is no wonder that the same […] [Read More]